Managing your student aid can be a cumbersome process. For those that have thought “Am I the only one that feels this process is clunky?”—Rest assured you are not alone. On top of managing and meeting deadlines (state and Federal), remembering usernames/passwords AND gathering the appropriate documents, there’s not much more frustrating than jumping from one site to the next to complete your student financial aid tasks. It’s unpractical, time consuming and confusing. You may wonder…Why such the hassle? Can’t this process be any easier or more organized?Gone are the days of feeling like you’re living a scene from “Bird Box” while visiting several Websites to complete one essential goal (For those that haven’t seen Netflix’s “Bird Box,” people are navigating life in doomsday circumstances, blindfolded). While you may have originally visited three different Websites (studentLoans.gov, fsaid.ed.gov, and nslds.ed.gov), today you will only need to visit one: StudentAid.gov. Don’t worry if you bookmarked any of the older sites, redirects are currently in place to the new Website. Content and resources from the previous sites have been consolidated and reorganized on the latest Website platform. With StudentAid.gov students, parents and borrowers will have the ability to view student aid options, fill out the Free Application for Federal Student Aid (FAFSA), complete mandatory loan counseling, find the right repayment plan and more.Another customer experience update includes the digital streamlining of the app, myStudentAid (iOS – Android), connecting it to StudentAid.gov. Originally available on October 1, 2018 the app had some technical bugs to tackle when it came to the functionality of switching from Web to app and vice versa. The newsletter adds, “…customers can seamlessly switch between completing tasks on the app and the web.” The ability of the Website and app to digitally talk, resulting from the app upgrade, makes student financial aid completion practical for busy students and parents. A portion of the app update includes the addition of myFAFSA. From myFAFSA, within the app, students and parents can use this tool to fully complete their FAFSA from. Students or parents that may have started their application on their desktops can now pick up where they left off on their smart phones or tablets. However, if you downloaded the myStudentAid app before September 29, 2019 you will need to update the app in order to access the 2020-2021 FAFSA form.The idea behind Aidan is to make the process of applying for aid or taking out a loan to feel transparent and take on a more proactive customer service approach—Similar to how many Americans are interacting with businesses today. With Aidan you will have your own personal assistant and the ability to ask questions 24/7. It’s likely Aidan’s intelligence will grow over a period of time, after new common questions are identified and included in its artificial intelligence database.
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