Impact on Federal Student Aid Call Centers
Most federal student aid call centers will continue to operate. The Federal Student Aid Information Center will continue to answer calls from students and their families to 1-800-4-FED-AID (1-800-433-3243). The Direct Loan Consolidation Center will continue to answer borrower calls to 1-800-557-7392. The various federal student loan servicers will continue to answer borrower calls, including ACS (1-800-508-1378), Direct Loan Servicing Center (1-800-848-0979), PHEAA (1-800-699-2908), Great Lakes (1-800-236-4300), Nelnet (1-888-486-4722) and Sallie Mae (1-800-722-1300). The Default Resolution Group will continue to answer borrower calls to 1-800-621-3115. The Total and Permanent Disability processing centers will continue to answer borrower calls, including the Nelnet Total and Permanent Disability Service at 1-888-303-7818 and the Veterans Disability Discharge Unit at 1-404-974-9490. The Federal Student Aid Ombudsman will continue to answer calls to 1-877-557-2575.
Impact on Federal Student Aid Web Sites
The www.fafsa.ed.gov and www.pin.ed.gov web sites, as well as FAFSA4caster, will continue to operate. Student Aid Reports (SAR) and Institutional Student Information Records (ISIR) will continue to be issued. Automated data matches, such as with the Social Security, immigration and Selective Service systems, will continue, but manual resolution of data mismatches may be delayed. Colleges will continue to be able to make awards and disburse funds to students using their 2010-2011 campus-based aid allocations. The www.studentloans.gov and loanconsolidation.ed.gov web sites will continue to operate. The Direct Loan program will continue to process promissory notes and colleges will continue to be able to draw down and disburse student loan funds. The Direct Loan program will continue to service and collect payments on federal education loans. The servicer of total and permanent disability discharges will continue to process assignments and referrals. Students will continue to be able to consolidate their federal students loans. The National Student Loan Data System (NSLDS), including the student access portal, will continue to operate. Note that scheduled system maintenance on the Central Processing System (CPS) will continue as planned even in the event of a government shutdown. This will affect several of the federal student aid web sites from 5 am ET to 7 pm ET on Sunday, April 17, 2011. The affected web sites include www.fafsa.ed.gov, www.pin.ed.gov and the FAFSA4caster web site.