Customer Service Management
Customer-relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
One important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.
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Matching Customer Service Management Colleges
Ashford University
Four or more years; Private for profit; $13,280 average out-state tuition; $13,280 average in-state tuition |
Ohio University-Main Campus
Four or more years; Public; $22,810 average out-state tuition; $12,840 average in-state tuition |
Pace University
Four or more years; Private not for profit; $46,978 average out-state tuition; $46,978 average in-state tuition |
Bellevue University
Four or more years; Private not for profit; $7,560 average out-state tuition; $7,560 average in-state tuition |
Bethel University
Four or more years; Private not for profit; $12,721 average out-state tuition; $12,721 average in-state tuition |
Community College of Rhode Island
At least 2 but less than 4 years; Public; $12,804 average out-state tuition; $4,524 average in-state tuition |
Ohio University-Zanesville Campus
Four or more years; Public; $8,766 average out-state tuition; $5,774 average in-state tuition |
Scholarships for Customer Service Management Majors
Goldman Sachs MBA FellowshipGoldman Sachs and Co. |
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award Up to $75,000 |
deadline Varies |
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Siebel Scholars ProgramSiebel Scholars Foundation |
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award $35,000 |
deadline Varies |
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Besio Family ScholarshipUniversity of Notre Dame |
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award $25,000 |
deadline January 01, 2024 |
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ROMBA LGBT+ FellowshipReaching Out |
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award $20,000 |
deadline Varies |
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Huizenga Business Innovation Academy ScholarshipNova Southeastern University |
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award $20,000 |
deadline Varies |
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Rath Foundation Academic Scholarship - University of Oklahoma, College of BusinessUniversity of Oklahoma, Michael F. Price College of Business |
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award $20,000 |
deadline February 01, 2024 |
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RIT Achievement Scholarships for Business, Liberal Arts, and Hospitality ManagementRochester Institute of Technology |
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award $19,000 |
deadline January 15, 2024 |
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Ron and Judy Moore ScholarshipUniversity of Colorado Boulder |
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award $17,800 |
deadline March 15, 2024 |
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Women in Business - Miss America PageantMiss America Pageant |
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award Up to $10,000 |
deadline Varies |
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Christine and Clarence Day Business ScholarshipUniversity of Mississippi |
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award $10,000 |
deadline Varies |
Customer Service Management Related Majors
- Business Administration, Management and Operations
- Business, Management, and Marketing
- Marketing
- Accounting and Business/Management
- Finance and Financial Management Services
- Accounting and Finance
- International Business
- Fashion Merchandising
- Human Resources Management and Services
- Entrepreneurial and Small Business Operations
- Business and Personal/Financial Services Marketing Operations
- Hospitality Administration/Management
- Real Estate
- Management Information Systems and Services
- Business
- Fashion Modeling
- Business/Managerial Economics
- Small Business Administration/Management
- Construction Management
- Entrepreneurship/Entrepreneurial Studies