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The Horrors of Defaulting on Education Debt

The Horrors of Defaulting on Education Debt

Mark Kantrowitz

November 12, 2009

The Resurrection of the Settled Debt

Nancy graduated with about $70,000 in federal and private student loans in 1993. The federal and private student loans were originated by the same lender. The lender never clearly drew a line between the federal and private loans, often using the same forms to apply for both types of loans. She defaulted in 1995 because she was unable to both repay the student loans and pay for basic living expenses. She tried negotiating for a temporary reduction in her monthly payment until she could get her career off the ground, but the lender refused.

The lender filed for a default claim on the federal loans in 1996 with the state guarantee agency. After Nancy rehabilitated the loans by making a year of full voluntary on-time payments, the guarantee agency sold the federal loans back to the original lender.

With her parents’ assistance she was able to settle her debts in 2003 for $65,000. The lender told her that all of her student loans would be paid off in full, and the settlement letter and her check were both annotated “in satisfaction and accord of all student loans.”

But in 2004 she received a demand letter from her state guarantee agency asking for $100,000. She hired an attorney to get the collection agency to stop harassing her at work over the debt that was supposed to have been paid off in full, to no avail. (The collection agency employed by the state guarantee agency, incidentally, is a subsidiary of the original lender.) She was ultimately let go by her employer because of these “outside activities.” (Federal law bars employers from terminating employment because of a wage garnishment order. However, the termination occurred because of events preceding the wage garnishment order.)

When the guarantee agency informed her that her wages would be subject to an administrative wage garnishment order, she asked for a hearing. The guarantee agency did not send out a timely notice of the hearing; her attorney at the time received the letter on the day of the hearing. The guarantee agency also tried changing the venue to a different state.

She eventually was able to get a hearing, but the supposedly independent administrative law judge told her that the purpose of the hearing was just to inform her of the wage garnishment amount and the date it would start. (Federal law requires the guarantee agency to prove the existence and amount of the debt and it allows the borrower to dispute the existence or amount of the debt.) The guarantee agency did not have copies of any of the original loan documents signed by the borrower, nor any documentation of the default claim paid. Rather, they had only a computer printout (“business records”) of amounts they asserted she owed, some of which were clearly erroneous and were not corroborated by any supporting documentation. The administrative law judge said that he would abstain from making a decision and would allow the guarantee agency time to figure out what had happened. However, about a month later the administrative law judge rendered a decision in favor of wage garnishment without reconvening the hearing. This decision was not supported by the evidence.

When Nancy complained to the office of consumer protection of her state’s attorney general she found that the attorney general has an inherent conflict of interest because of obligations to the state guarantee agency. The attorney general represents the state guarantee agency, not the consumer.

Since then Nancy has filed suit in federal court, seeking a temporary restraining order, injunction and declaratory judgment against the guarantee agency. Unfortunately, she can no longer afford an attorney, so she’s representing herself in court (pro se), while the guarantee agency is represented by the state attorney general. This is an unfair fight.

It appears that the lender may have applied the settlement funds to pay off the private student loans in full and then filed a default claim on the federal student loans. The guarantee agency appears to have paid $45,000 on the default claim and then tacked on more than $63,000 in penalties, charges and interest. Adding to the confusion is the fact that there were two default claims paid on the same loans to the same lender, once in 1996 and once in 2004.

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