FAQ: Account Help

To have your password sent to you via our automated system, please click here. If you have requested your password via the automated system and you still have not received your password after 24 hours, please use the contact us and request your password.

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If you have a new email address but you forgot a password assigned to an outdated email address, click here to contact the FastWeb webmaster.

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If you are new to FastWeb and would like to create a new profile, go to www.fastweb.com and click on "Start Your Search" to begin creation of a new profile. All that you will need to begin is a working email address. If you need to leave the site for any reason during the initial process, you may do so. FastWeb will save your profile through the last fully completed step.

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No. Our system requires each user to have a unique email address and password in order to search our database for individually tailored information. For this reason, you may not register more than one FastWeb account under the same email address. A number of different sites on the Web provide free email accounts. Registering for a free account at these sites is easy and takes only a few minutes. You may also want to check with your internet service provider to see if they offer free additional accounts for families.

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You may have started a FastWeb profile on a previous visit, which means your email address and password are already on file. To retrieve your password, click here. You should be able to log back in with your email address and this password.

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No. There is no charge to use the FastWeb service or to access any of the information FastWeb provides.

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No. The password you wish to use for FastWeb is strictly up to you. We would recommend that you use a password that is distinctive from passwords you use for other services. Our only restriction is that your password be between 6 and 20 characters.

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